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Chat is a direct line to one agent at a time. Pick an agent, type a message, and it replies in the thread after a short run whose progress you can watch live. Use it for the conversational side of working with agents; use Tasks for work you want tracked.

The Chat page: the agent rail on the left, the open conversation on the right.

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Chat or a Task?

Both reach the same agents. The difference is whether the work needs to be tracked. Chats are private to the person who started them. Teammates who chat with the same agent see only their own threads. Tasks belong to the Company and are tracked on the Tasks page.

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The agent rail

Open Chat in the sidebar. The left rail, headed Agents, lists every agent in your Company that has not been terminated, with its avatar and name. You can also land here by right-clicking an agent on the Agents page and choosing Chat with agent. Two markers tell you an agent’s state at a glance:
  • A pulsing green dot, labelled Working, means the agent is running right now.
  • A pause icon means the agent is paused. It will not reply until you resume it (see Paused agents do not reply).
Each agent has a chevron (Show chats / Hide chats) that expands its list of active chats. A chat with replies you have not opened shows an unread-count pill, and the chat an agent is answering right now carries a small green dot titled The agent is replying here. Only one agent’s list is expanded at a time; the History dialog is the full list. If the Company has no agents yet, the page reads No agents yet — hire one to start chatting. See Agents for how to hire one. On a phone the rail fills the screen. Tap an agent to switch to its conversation, and use Back to agents to return.

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Start a chat

1

Pick an agent

Click an agent in the Agents rail. Its newest chat opens. If it has none, click Start a new chat.
2

Write your message

Type in the composer at the bottom, labelled Message followed by the agent’s name (for example Message SEO Manager…). Press Enter to send, or Shift+Enter for a new line. Your message appears in the thread immediately.
3

Watch the reply arrive

The agent starts a short run. A bubble shows what it is doing step by step, with a Show N earlier steps toggle once it has taken a few; until the first step it reads SEO Manager is typing…. The green Working dot appears on the agent and on the chat in the rail while it works.
4

Read the reply

Replies arrive as rich text — headings, lists, tables and diagrams. Hover a reply for Copy message, Download tables (.xlsx), Export as Word (.doc) and Export as Markdown (.md). Hover your own message for Copy message.
A new chat is titled New chat until you send your first message. The first line of that message becomes the chat’s title, so a short opening line makes the thread easy to find later.

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How a reply is produced

Every message you send triggers a Run by that agent — the same kind of Run it performs on a Task, just shorter. That has a few practical consequences:
  • It shows up in the agent’s history. Open the agent and its Runs tab; chat replies appear with the mode Chat reply and the trigger chat, each with its tokens and cost. Click one to see the run’s summary, timeline and transcript.
  • It is metered like any other run. Agents on Visibility AI models spend Credits; agents on one of your own connected AI clients are billed by your provider instead.
  • It can be interrupted. If the agent cannot finish, the thread shows the italic line (I couldn’t finish replying just now — please try again.) Send your message again.

Chat replies appear on the agent's Runs tab alongside its Task runs.

When it replies, the agent reads the most recent part of the thread — the last 30 messages. For a new topic, start a new chat rather than continuing a long one, so the agent is working from the right context.

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Paused agents do not reply

To get a reply, the agent must be active. A paused agent shows a pause icon in the rail. Resume it before you message it; otherwise you will not get an answer.
1

Resume the agent

On the Agents page, right-click the agent and choose Resume. Alternatively, open the agent’s Danger zone tab and click Activate. Both need the Manage agents permission.
2

Send your message

Return to Chat and message the agent as usual. The Working dot confirms it has picked the message up.
If your Company’s subscription has ended, the workspace is locked and no runs start — including chat replies. Reactivate it from Billing to resume work.

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Threads, history and archiving

Each conversation with an agent is its own thread. Use History in the conversation header to move between them.
1

Open the history

Click History in the header of the conversation. The Chats with SEO Manager dialog lists each chat with its title, an unread pill and a preview of the last message.
2

Start or switch

Click New chat to begin a fresh thread, or click any listed chat to open it. You can also jump between an agent’s active chats from its expanded list in the rail.
3

Archive a finished chat

Click the Archive icon in the conversation header to move the open chat out of the active list. Use Show archived in the History dialog to see archived chats and ← Show active to switch back; Unarchive returns a chat to the active list.
4

Delete a chat

Click the Delete (trash) icon in the conversation header to remove the chat permanently.
Deletion is immediate and there is no confirmation prompt. A deleted chat cannot receive replies. If you might want the conversation later, archive it instead.

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When a chat turns into work

Chat is meant for small delegations, but an agent is not limited to answering. Ask the Head Agent (shown as SEO Manager) for something larger than one reply can cover and it can delegate: it may create a Task and hand it to a specialist agent, or, if no agent fits, design and hire a new one. A proposed hire arrives in your Inbox as an Agent hire Approval and waits there until someone approves it. Work an agent starts from a chat is tracked like any other work: follow it on the Tasks page rather than in the thread.

Agents

Hire, configure, pause and resume the agents you chat with.

Tasks

Assign tracked work with due dates, comments and per-run costs.

Inbox and approvals

Where agent-hire and WordPress-publish decisions wait for you.

Credits and BYOK

How chat replies and other runs are metered.