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Answers to the questions that come up most often, grouped by topic. Each one links to the page that covers it in full.
The same questions are answered inside the app: click Help & FAQ at the bottom of the sidebar and search from there. See Navigating the app.

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Getting started

Go to app.visibility.so/register. You can create an account three ways: with your email address and a password of at least 8 characters, with Sign up with Google, or with Sign up with X.If you sign up with email, Visibility emails you a 6-digit code. Type it on the Confirm your email screen and click Verify email — you are signed in and taken to Create a company. Full walkthrough: Getting started.
Yes. Starter and Growth both begin with a 7-day free trial, and starting it goes through secure checkout, so a card is required. You are not charged until the trial ends. If you would rather pay straight away, use Skip trial & pay now on the plan card. See Billing and subscriptions.
If Visibility is invite-only when you sign up, you are asked to request access and wait for approval by email before you can create a company. People joining an existing company from a team invite skip this and go straight to the Join screen. See Getting started.
Name your company, pick a plan, and let the workspace launch. Your Head Agent — the SEO Manager — is set up with the company, so you do not have to hire it.Then add a project for the site you want to work on (its domain, competitors and location) and start creating tasks, or let your agents pick work up themselves. See Projects and Tasks.

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Agents

An AI worker you hire into your company. Each agent has a name and avatar, a job brief, an AI model, a set of access permissions, skills, its own memory and a place in your org chart. It does work as Runs against Tasks, posts its updates as comments in the task thread, and you can message it directly in Chat. See Agents.
Every company has exactly one Head Agent, shown with the SEO Manager preset and a crown badge. It is created with your company. It plans and prioritises work, keeps the shared company memory current, can delegate to any other agent, and can design and propose new agents for you to approve.It also does a short maintenance run each day to keep that memory up to date, so expect to see runs on its Runs tab that you did not ask for. See Agents.
Open Agents in the sidebar and click Hire agent. Pick a ready-made preset and click Configure Agent, or use Start from scratch to build your own. Adjust the draft in the drawer — name, AI client and model, reporting line, assigned projects, instructions — and click Hire Agent.You need the Manage agents permission. Hiring this way creates the agent immediately, with no approval step. See Agents.
Because it was proposed rather than hired directly. When your Head Agent designs a new agent, or a member without the Manage agents permission requests one, it arrives paused and an Agent hire approval appears in Inbox → Approvals.Anyone with the Decide approvals permission clicks Approve to activate it, or Reject to remove it. Each request is decided once, and you can leave a note with the decision. See Inbox and approvals.
Either the managed Visibility AI models in the Model dropdown, which are metered in credits at a rate shown per model in the app, or your own AI account.To use your own, connect Claude Code, Codex, Gemini CLI or an API Client under Company settings → AI clients, then pick that client on the agent’s Config tab. Usage for that agent is then billed by your provider instead of drawing credits. See Credits and BYOK.

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Tasks and projects

Click New task on the Tasks page, or press Ctrl/⌘ K and choose New task. The title is the only required field; a description, assignee, priority, project, labels and due date are all optional. New tasks start in Todo. See Tasks.
The agent starts a Run: it reads the brief, does the work, replies in the task thread and updates the status, usually to In review or Done. Every message you post afterwards starts another Run. Each run records the tokens it used and what it cost, and you can open it to read the timeline and transcript. See Tasks.
Yes. In the task thread click Stop, or open the run and click Cancel run. Both need the Manage agents permission. If you just want the agent to read something next, use Queue to hold one message until the current run finishes. See Agents.
One website you are optimising, inside a company. A project holds its domain, competitor domains and location, and it is where the SEO work lives: Keyword Ranking, AI Visibility, Organic Traffic and Custom Dashboards under Reports, plus Opportunities, Content and Link building.Every feature starts on; turn the ones you do not need off in Project Settings → Features. See Projects and SEO features.

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SEO reports

It measures how often your brand appears in answers from AI assistants — ChatGPT, Claude, Gemini and Perplexity — for the prompts that matter to you, and tracks that over time.Checks run weekly by default, and anyone with access to the project can click Run now. A check costs 10 credits per prompt per assistant, so a large prompt set adds up. See AI Visibility.
Rankings refresh automatically on the project’s schedule, which is weekly by default, and whenever you click Fetch rankings now. A rank check costs 5 credits per keyword per location, and the Keywords page shows the estimated monthly cost before you commit to a list. See Keyword rankings.
From your own Google Analytics and Google Search Console accounts. Connect them in Project Settings → Integrations; the Organic Traffic report and the traffic widgets on dashboards read from those connections. If a connection stops working you get a notification in the Inbox. See Organic traffic and Integrations.
Yes. Build a dashboard under Custom Dashboards, click Share and turn on Public link. The link opens read-only for anyone, with no account needed, and you can protect it with a password or invalidate it with Rotate link.Traffic widgets on a shared link use the Google connection of the person who created the dashboard. See Dashboards.

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Team and permissions

Three system roles ship with every company — Admin, Manager and Member — and an Admin can build custom roles from the permission matrix under Team → Roles & permissions. The Admin role always holds every permission and cannot be edited; a company must always keep at least one Admin. See Team management.
Go to Team and click Invite, enter the Recipient email, pick a Role, then click Send invitation. An email goes out and a copyable link is shown as a fallback.Invitations are locked to that email address — only an account signed in with it can accept — and each one works once and expires after 7 days. Revoke pending ones from the Pending invites card. See Team management.
No. Every member of a company can open every project in it. What people can do is governed by their role’s permissions and by who they report to; assigning people to a project records who is responsible for it, it does not hide the project from anyone else. See Team management.

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Billing and credits

Two self-serve plans, billed monthly in USD:Limits are counted across the whole company, not per project. See Billing and subscriptions.
Credits are the prepaid unit for metered work. **1 credit = 0.01∗∗,soa0.01**, so a 25 top-up is 2,500 credits. Both plans include 5,000 credits a month, refilled on the 1st.Current rates, always shown in the app before you spend:To buy more, open the Credits card on the Billing page, type an amount in Buy credits ($) and click Buy — or click Top up on the Credits card at the bottom of the sidebar. Both need the Manage billing permission, which the Admin role holds by default. Bought credits never expire and are spent only once the month’s plan credits are used up. See Credits and BYOK.
If you have not subscribed by the time the trial ends, the workspace is locked: you can still read everything and open the Billing page, but agents are paused and no new work starts. There is no grace period, and nothing is deleted.To unlock it, someone with the Manage billing permission picks a plan on the Billing page and completes checkout. Cancelling later keeps your plan active until the end of the period you have already paid for. See Billing and subscriptions.
Partly. Connect your own DataForSEO account under Company settings → AI clients → Data providers, and keyword metrics, competitor keywords, backlink data, on-page crawls and gap analyses run on your account instead of costing credits. Keyword rank checks and AI Visibility checks always run on Visibility’s data and always cost credits.Separately, connecting your own AI client moves agent model usage onto your provider’s bill. If your DataForSEO account restricts access by IP address, contact support for the address to allow. See Credits and BYOK.

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Account and data

Click your name at the bottom of the sidebar to open the Account dialog, then expand Password and enter your current and new passwords. Changing your password signs you out on your other devices.Your email address cannot be changed there — contact support if you need it moved. See Account.
Yes. Company settings has an export that bundles your projects, tasks, agents and settings into a file you can keep or import into another company. The team roster is included for reference, but accounts and memberships are not recreated on import — invite people again in the new company. See Company settings.
Open the Account dialog from the bottom of the sidebar, scroll to Delete account, type your email address exactly and click Delete permanently.
This also deletes every company you created or administer, with all its agents, projects, tasks and data. Companies where you are only a member simply lose your membership. It cannot be undone — export anything you want to keep first.
See Account.

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Help and status

Three places, all in reach from any page:
  • Help & FAQ at the bottom of the sidebar — the same answers as this page, with a search box.
  • Report a bug, directly below it — describe what you were doing and what happened, and it goes straight to the team along with the page you were on. There is no ticket to track, so include anything you want us to know.
  • The round Support button in the bottom-right corner, which opens a live chat.
See Navigating the app.
No — agent and task events are in-app only. The bell beside the company switcher shows a red dot and opens the Inbox; unread items also appear in the Notifications dock at the bottom right on desktop, or the bell tab on the right edge on a phone.The one regular email is for company admins: a weekly summary of open Opportunities, sent every Monday.
Open status.visibility.so. It needs no sign-in and is served separately from the app, so it stays up during an outage. You get a headline verdict, a state for each part of the platform with a 90-day uptime strip, and links to incident history and a per-component uptime calendar.Problems that affect only your workspace — a disconnected Google account, an empty credit balance — are deliberately left out of platform status, so check the Inbox and the Billing page for those.