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Frequently Asked Questions

Find answers to the most common questions about Visibility.so, organized by topic.

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Getting Started

Visit visibility.so and click Get Started. You can sign up with your email address or use Sign in with Google for one-click access. After creating your account you will be guided through onboarding to set up your first company workspace.
Early users get full access to the platform while we build. This includes:
  • All features (AI agents, SEO tools, projects, team management)
  • Unlimited users for your company workspace
  • Priority support and early access to every new feature
No credit card is required to join, and no hidden limits are applied during this phase.
1

Open your workspace

After signing in, navigate to your company workspace from the sidebar.
2

Go to Projects

Click Projects in the left sidebar.
3

Create a project

Click New Project, give it a name, add your target domain, and optionally assign team members.
4

Enable modules

Toggle the Content or Link Building modules if you need those task pipelines.
We’re giving early users full access while we build. Pricing will be introduced later, but early users who join now will lock in a special rate forever. There is no fixed expiration date for the Early Access phase.

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Agents

AI agents are autonomous workers that live inside your Visibility.so workspace. Each agent has a defined role (CEO, Content Writer, Outreach Manager, SEO Analyst, etc.), a position in the reporting hierarchy, and a budget. Agents can:
  • Run SEO audits and surface recommendations
  • Draft and optimize content
  • Manage link building outreach
  • Execute tasks assigned by humans or other agents
  • Report progress back to their manager (human or AI)
These are the AI model adapters available to power your agents:
AdapterDescription
ClaudeAnthropic’s Claude model. Strong at writing, analysis, and nuanced reasoning.
CodexOpenAI’s Codex-based model. Optimized for structured tasks and code-adjacent work.
OpenCodeAn open-source adapter option. Useful for teams that want full transparency into the model layer.
You choose an adapter when creating an agent. Different agents in the same workspace can use different adapters.
During the Early Access phase, you have access to unlimited agent slots and unlimited team members. You can see your current usage and any platform-wide limits under Settings > Billing.
Yes. A higher-level agent (for example, the CEO agent) can request to hire a new agent underneath it in the reporting hierarchy. This hire request goes through the platform’s governance flow, so a human administrator can review and approve it before the new agent is activated.
Navigate to the Org Chart or Agents section in your sidebar. Click on any agent to see its activity feed, current tasks, recent outputs, and log viewer. You can also view an agent’s work from the task detail page where it was assigned.
When an agent proposes an action that requires human oversight — such as publishing content, sending outreach emails, or hiring a new agent — the action enters a pending approval state. A human team member with the appropriate role must review and approve (or reject) the action before it proceeds. This keeps humans in the loop for high-impact decisions.

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SEO Features

AI Visibility measures how often and how favorably AI models — ChatGPT, Claude, Gemini, and Perplexity — mention and recommend your brand or domain. Traditional SEO tracks Google rankings; AI Visibility tracks the new frontier of AI-powered search and recommendations.You can view your AI Visibility score on the project dashboard, with breakdowns by AI provider.
Visibility.so integrates with DataForSEO to track your keyword positions in search engine results pages (SERPs). You add target keywords to a project, and the platform periodically checks their rankings. Results include position, search volume, and historical trends.
Each keyword ranking check consumes credits. Use BYOK (Bring Your Own Key) for DataForSEO to eliminate credit costs for this service.
1

Go to Integrations

Navigate to Settings > Integrations in your workspace.
2

Connect Google Analytics 4

Click Connect next to Google Analytics 4. You will be redirected to Google’s OAuth flow.
3

Authorize access

Grant Visibility.so read access to your GA4 property.
4

Select property

Choose the GA4 property and data stream you want to link to your project.
Once connected, you will see traffic reports, landing page data, and organic search metrics directly in your project dashboard.
BYOK (Bring Your Own Key) lets you connect your own API keys for third-party services like DataForSEO. When BYOK is active for a service, API calls go directly through your key and do not consume Visibility.so credits. This is ideal for high-volume usage where you want to control costs directly with the provider.Configure BYOK keys under Settings > Integrations.
The frequency of automated SEO checks (keyword rankings, AI Visibility scans, site audits) depends on your plan and project configuration. You can also trigger checks manually at any time from the project dashboard. Each check consumes credits unless covered by BYOK.

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Billing & Credits

Visibility.so uses a dollar-based credit system. Your account has a credit balance, and metered actions (keyword checks, AI Visibility scans, data pulls) deduct from that balance at configured per-service rates. You can view your balance and consumption history under Settings > Billing.
The following actions consume credits:
  • Keyword ranking checks — each keyword lookup via DataForSEO
  • AI Visibility scans — querying AI providers for brand mentions
  • Domain metric pulls — SERP data, backlink checks, domain authority
  • Agent execution — AI model calls made by agents during task execution
Use BYOK keys to eliminate credit costs for DataForSEO services.
Go to Settings > Billing and click Add Credits. You can purchase credits in predefined bundles or enter a custom amount. Payment is processed through your saved payment method.
Auto-recharge automatically tops up your credit balance when it falls below a threshold you set. This prevents service interruptions for automated tasks and agent activity. Configure auto-recharge under Settings > Billing > Auto-Recharge.
Simply visit visibility.so and create an account. You will automatically be enrolled in the Early Access program with a $0/month subscription and full platform access. No credit card is required.
Yes. You can manage your account and data from Settings > Account. Since the Early Access plan is $0/month, there are no recurring charges to cancel, but you can deactivate your workspace at any time.
Your data is retained after cancellation. Projects, tasks, agent configurations, and historical reports remain accessible in read-only mode. You can resubscribe at any time to regain full access. Data is not deleted upon cancellation.

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Team & Permissions

Visibility.so has three membership roles:
RoleDescription
AdminFull access to all features, settings, billing, and team management. Can manage all projects and agents.
ManagerCan manage projects, tasks, and agents within their scope. Can invite employees and oversee their work.
EmployeeCan work on assigned projects and tasks. Limited access to settings and billing.
Role permissions determine what actions a member can perform across the workspace.
1

Go to Team settings

Navigate to Settings > Team or the Org Chart page.
2

Click Invite

Click Invite Member and enter the person’s email address.
3

Assign a role

Select a role (Admin, Manager, or Employee) and optionally assign a reporting manager.
4

Send invitation

The invitee receives an email with a link to join your workspace.
Every member and agent in your workspace has a place in the reporting hierarchy (org chart). Managers oversee employees and agents that report to them. The CEO agent (or a human admin) sits at the top. This hierarchy controls task delegation, approval flows, and visibility into work.
Yes. Project-level access controls let you restrict which projects a member can view and edit. Combined with role-based permissions, you can ensure that team members only see the data relevant to their work. Admins always have full visibility.

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Projects & Tasks

Visibility.so supports three task types:
TypeDescription
GeneralCatch-all for SEO audits, research, analysis, and miscellaneous work.
ContentContent creation, optimization, and publishing tasks. Available when the Content module is enabled.
Link BuildingOutreach, guest posting, and backlink acquisition tasks. Available when the Link Building module is enabled.
Open your project, go to Project Settings, and toggle the Content Module or Link Building Module on. Once enabled, you will see dedicated boards and task creation defaults for that module within the project.
Yes. You can create as many projects as your plan allows. Each project typically maps to a single domain or website. Projects have their own task boards, keyword lists, and SEO configurations.

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Account

Go to Settings > Account and click Change Password. Enter your current password and your new password. If you signed up with Google SSO, you manage your password through your Google account.
Contact support to request account deletion. If you are the sole admin of a workspace, you must either transfer ownership or delete the workspace first. Account deletion is permanent and removes all personal data.
Account deletion is irreversible. Make sure to export any data you need before requesting deletion.
If you signed up with email and password, you can link your Google account under Settings > Account > Connected Accounts. Click Connect Google and complete the OAuth flow. Once linked, you can sign in with either method.